Common error messages

Echo for Email

If there are any discrepancies regarding authentication for Echo for Email account you may encounter one of the following errors below. This is nothing to be concerned about and can be easily resolved by yourself or account administrator.
Below are some common bounced email errors which you may encounter when you are using our service.

‘553   (E01) Unfortunately you are not authorised to send this message via Echo for Email.’

This error is most likely to be that the email address you are sending from isn’t configured to send via Echo for Email.

If you are confident that you’ve set the correct email address up, try sending an email to yourself from the email address and then view the email headers and check the address next to <return-path>;  this may be different to your From address.

‘553 (E02) Unfortunately you are not authorised to send this message via Echo for Email.’

If you are receiving this message you do not have an authorised IP address or Email address set up for this user.

Check that the user is set up to send via Echo for Email.

If you have already added an email address to Echo for Email we’d recommend reviewing your security settings.

‘554 Transaction Failed’ or ‘Insufficient messages remaining’

This error can occur if you do not have enough credit on your account to send messages. If you are seeing this error please check your message balance via the interface and either pruchase via ecommerce or speak to your account manager.