If you have multiple members of staff who need the capability to send text messages, you will want to set each of them up as an Echo for Email user. This means that they can send their own messages from their email account, and it also gives Admin users the ability to track usage.

New users are set up by Admin users on the account.

First, click into Echo for Email; this will automatically take you to the users page. Here you will see a list of all existing emails set up to use the account.

This is also where you can add new users. Using the ‘Email address’ text box, enter the new user’s email address and click the green ‘Add’ button.

Once you have done this, an email will be sent to the new user which explains how to use Echo for Email.

The user will now be on the existing list of users on the account. The status of the new user will show as ‘New’ until they have successful sent their first SMS using the service.

Once they have sent an SMS, their status will change to ‘Active’.

If you wish to remove a user, you simply need to find them on the list of users and click the red ‘Delete’ button. You will be asked if you’re sure or not, so here you can click ‘yes’ or ‘no’.