Multi-factor authentication

Multi-factor authentication

 

How to enable multi-factor authentication 

  • Login to your Esendex account. 
  • Click on your name in the top right of your screen. 
  • This will take you to your profile section. 
  • Then scroll down to the “Multi-factor authentication” section. 
  • Click the “Protect my account with multi-factor authentication” checkbox.
  • Click the green “Save” button. 
  • You will be prompted to finish setting up MFA the next time you login. If you want to finish setting up MFA right away you can simply logout and then login again.
  • That’s it, you’re all set. Multi-factor authentication is now set up on your account. 

 

 

How to disable multi-factor authentication 

  • Login to your Esendex account. 
  • Click on your name in the top right of your screen. 
  • This will take you to your profile section. 
  • Then scroll down to the “Multi-factor authentication” section. 
  • Click the “Do not protect my account with multi-factor authentication” checkbox.
  • Click the green “Save” button. 
  • That’s it, you’re all set. Multi-factor authentication is now disabled on your account.  

 

 

Setting up a one time passcode (OTP) using SMS  

  • Firstly, login to your Esendex account.
  • Select your country using the top drop-down menu. 
  • Enter your phone number.  
  • Then click the purple button at the bottom. 
  • Your number is now registered against your account and will receive future “one time passcodes”.
  • You will now receive a six digit code via SMS to the number that you submitted. 
  • Enter the six digit code in the box provided. 
  • Then click on the purple button. 
  • You should then be presented with your recovery code.
  • Please safely store this recovery code. (You will use this code to sign in if you do not have your mobile device handy) 
  • Once safely recorded, click the “I have safely recorded this code” checkbox. 
  • Then click on the purple button. 
  • Congratulations, you are all set. In the future when logging in, you will need your mobile device handy. 
  • Click on the “Continue” button and you’ll be redirected to your Esendex account. 

 

Setting up a one time passcode (OTP) using an authenticator app

  • Firstly, login to your Esendex account.
  • Then select “I’d rather use Google Authenticator” which is in blue text.  
  • You’ll then be presented with a QR code.
  • Scan this QR code with your authenticator app. 
  • You’ll then get a one time passcode.
  • Enter this code into the box provided.
  • Click the purple button at the bottom. 
  • You should then be presented with your recovery code.
  • Please safely store this recovery code. (You will use this code to sign in if you do not have your app handy) 
  • Once safely recorded, click the “I have safely recorded this code” checkbox. 
  • Then click on the purple button. 
  • Congratulations, you are all set. In the future when logging in, you will need your device and app handy. 
  • Click on the “Continue” button and you’ll be redirected to your Esendex account. 

 

Resetting your Esendex password

  • Firstly, login to your account.
  • Then select your name in the top right.
  • This will open your administration section.
  • Scroll down to the “Reset web password” section.
  • Click the green “Send Instructions” button. 
  • You will then receive an email with a link to reset your password.
  • Click on the email link.
  • Enter your new password and press save. 
  • Congratulations, you now can use your new password. 

 

Esendex strengthened password rules

Esendex passwords must : 

  • Be at least 12 characters in length
  • Contain at least 3 of the following 4 types of characters: 
  • Have lower case letters (i.e a-z)
  • Have upper case letters (i.e A-Z)
  • Include numbers (i.e 0-9)
  • Have special characters (e.g !@#$%~*)
  • Not have more than 2 identical characters in a row (e.g “aaa” isn’t allowed) 

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