Understanding Your Campaign Results: Reporting Options in Esendex

We know that understanding how your campaigns perform is crucial. That’s why Esendex offers a range of reporting options to give you the insights you need. Here’s a breakdown:

Basic Reports: Quick and Essential Information

• What They Show:
  • Delivery time: When your messages were sent.
  • Read time: When recipients opened your messages (where available).
  • Message status: Whether messages were delivered, failed, or are pending.
  • And other key delivery details.
• Perfect For: Getting a quick overview of your campaign’s performance.

Easy to Access: These reports are available for all your campaigns.

How to Download Your Basic Reports

1. Go to Campaigns: Log into your Esendex Studio account and go to the “Campaigns” section. Find the campaign for which you want to generate a report. Remember, the campaign name is usually the same as the template name.
2. Click the Three Dots: On the right-hand side of the campaign listing, you’ll see three vertical dots (…). Click on them. Select “Download report” from the dropdown.

Review Your Data: After downloading the report, you will gain access to detailed information regarding the channels utilised, the status of messages, button clicks (if applicable), and additional insights.

Advanced Reports: Deeper Insights for Your Business

Please be aware: You will be charged for the service.

• What They Show:
  • Who sent the campaign: Which user in your account sent the messages.
  • Teams/groups: Performance data broken down by your internal teams or groups.
  • Message types: Detailed information on the types of messages sent (RCS vs. SMS, for example).
  • And much more detailed information.
• Perfect For: Businesses that need in-depth analysis of their campaign performance.
• How to Access: Talk to your account manager. They can provide more information and set up advanced reporting for you.

How to Download Your Advanced Chat Reports

1. Go to Chat Reports: In Esendex Studio, navigate to the “Chat reports” section.
2. Download CSV: Once the CSV file is available for download, click the “Download CSV” button.

Bespoke Reports: Custom Reports Tailored to Your Needs

Please be aware: These are bespoke reports that are made by request and you will be charged for the service

• What They Are: Custom reports designed to meet your specific business requirements.
• How They’re Created: Our professional services team works with you to build reports that show the exact data you need.
• Perfect For: Businesses with unique reporting needs or complex data analysis requirements.

How to Access: Contact your account manager to discuss your custom reporting needs.