Customers send a text message quoting a keyword to your short code number, which in turn triggers an immediate call back from the call centre. After a brief introduction, the customer is connected directly with an agent. The call can also be prioritised if it encounters a queue.

If a time is specified in the text message, the call back is automatically scheduled for that time. In addition call centre operating hours can also be set. If a message is received out of hours an email is sent to the call centre manager for notification and a reply message sent to the customer.

The system offers:

• Automatic SMS or call back in response to incoming text message
• Bespoke call flows can be selected for each keyword
• Ability for recipients to specify call back time
• Ability for customers to request an immediate call back or at a suitable time
• Ability to set operating hours 24/7
• Email alerts to your call centre for out of hours call back requests
• Flexible reporting options available
• Seamless integration with your telephone system or standalone numbers such as 0300 / 0344 / 0345
• Dedicated or shared short codes or long numbers
• Completely automated system
• Multiple sender IDs
• Full audit trail of all messages
• Full reporting and management suite.